Recent content by Damon Otter

  1. Damon Otter

    Cannot sign in with one of my toons, "Error Transferring" message.

    Hi Everyone For some players, the problem was that some villages on US2 were down. We rebooted US2, so those players should be able to play again. If you are on a different server, or still having problems logging in, please post here on which server and toon you're having problems. Thanks! Damon
  2. Damon Otter

    Cannot sign in with one of my toons, "Error Transferring" message.

    For those of you who are having problems logging in with one or more of your toons, can you get us a winmtr or trace route as described here: https://www.madottergames.com/forums/threads/how-to-obtain-a-traceroute.653/ Then send the results to damon@madottergames.com Thanks! Damon
  3. Damon Otter

    PC Subscriptions with Xsolla

    Hello, There have been a few problems with subscription renewals with the new Xsolla system. If your subscription is set to renew, but it doesn't renew correctly, please send a customer support ticket to us, and we will give you a one month subscription item. We expect to have it fixed...
  4. Damon Otter

    As membership renew

    Glad to hear it worked :)
  5. Damon Otter

    As membership renew

    Hi Harold! We are aware of a bug, and hope to have it fixed today or tomorrow! Sorry for the problem, Best, Damon
  6. Damon Otter

    Current Contest Spring Fling Contest #2 - Iconic Movie Scene Reenactments in V&H

    Wow! You all are so creative! :) I love these!
  7. Damon Otter

    Imp's Poetry Corner

    I like this! Even though I love Math, at the end of the day it's about immersion and not about numbers ;)
  8. Damon Otter

    Server Issues Since March 1 Feedback Needed!

    Hi, Thanks for all the feedback. Is there any specific zone(s) that are often bad? Thanks, Damon
  9. Damon Otter

    PC Payment is live!

    Hi, I asked Xsolla, the payment system we're using now, and asked them about this. They replied: "This is a consent form relating to the GDPR, as you may know, of the principles of GDPR is that a user can always give and revoke consent of processing personal information. This is not a mandatory...
  10. Damon Otter

    Can't get into the Game/Where do I find the Customer Support Forum?

    Hi Everyone, Our best guess is this: yesterday the CDN that we use had an outage- its "DNS" server was down. Some internet providers cache those records, so I'm guessing yours cached the bad DNS values when it was down. You need to flush those values from your computer so that they refresh to...
  11. Damon Otter

    Can't get into the Game/Where do I find the Customer Support Forum?

    Looks like it's back up. Try it now!
  12. Damon Otter

    Can't get into the Game/Where do I find the Customer Support Forum?

    By the way, if you are already signed into the game on PC- we recommend you don't close the game client! Once you do, you won't be able to get back in until our CDN is back online.
  13. Damon Otter

    Can't get into the Game/Where do I find the Customer Support Forum?

    Hi , Steam players, Android, and iOS players should still be able to play. We think PC (SAC) players are affected by this outage. Hopefully our CDN is fixed soon. Man, when it rains, it pours! Damon
  14. Damon Otter

    Can't get into the Game/Where do I find the Customer Support Forum?

    Hi, Can you get into the game now? If not, can you tell me what device you're using (pc, iphone, android, or steam), and which server you're on? Thanks, Damon
  15. Damon Otter

    Ardent Society Membership Update

    Hi Everyone, We're listening to all of you here. Here's some background on why we made this change. With the compensation packages, we had to take a closer look at items in the game. We saw that subscriptions were spamming items to every server of every subscriber (so potentially 5x more than...
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