Forum Moderator
Characters
Paranoia
Platform
Android, PC
#2
It's the same for me right this moment.
Find the CS-button in the upper right corner of this forums page. ;)
 
Likes: Isa Beau

Damon Otter

Mad Otter Games
Developer
#6
Hi,
Can you get into the game now? If not, can you tell me what device you're using (pc, iphone, android, or steam), and which server you're on?

Thanks,
Damon
 
Characters
Isa Beau, Navarre, Kelbo
Platform
PC
#7
I'm still getting the error Damon, I'm on us1 but I can't get that far, I posted a screenshot with my first post and submitted the customer service forms. Thank you :)
 

Damon Otter

Mad Otter Games
Developer
#10
Hi ,
Steam players, Android, and iOS players should still be able to play. We think PC (SAC) players are affected by this outage. Hopefully our CDN is fixed soon.
Man, when it rains, it pours!
Damon
 
Likes: BadgerReborn

Damon Otter

Mad Otter Games
Developer
#11
By the way, if you are already signed into the game on PC- we recommend you don't close the game client! Once you do, you won't be able to get back in until our CDN is back online.
 

Damon Otter

Mad Otter Games
Developer
#19
Hi Everyone,
Our best guess is this: yesterday the CDN that we use had an outage- its "DNS" server was down. Some internet providers cache those records, so I'm guessing yours cached the bad DNS values when it was down. You need to flush those values from your computer so that they refresh to the new, correct, values.


This is only a guess, but it fits all the evidence we're seeing because most players can play fine, but a few cannot. Some internet providers update their DNS a lot.

Here's how to flush and refresh the DNS values:
  1. If you are NOT on Windows 10: Go to Start, Run and enter “cmd”. If you are on Windows 10: open the start menu, immediately type "cmd" and click "Command Prompt" that appears in the list
  2. Type “ipconfig /flushdns” into the command prompt.
  3. Press Enter. You will be informed that your DNS cache has been cleared.
  4. If you experience problems refreshing the cache you could also try the following commands in the stated order(press enter after each command):
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns
If this works, please let us know!
Thanks,
Damon
 
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