In some circumstances you may be asked to provide us with V&H launcher log files. These are separate from the game logs, and can be retrieved by doing the following:
Navigate to the V&H game folder. If you are not using Steam, you can do this by right-clicking the V&H shortcut and click Properties, then the button that says "Open File Location". If you are using Steam, you can right-click on the game in your Steam library, choose Properties, then Local Files, then "Browse Local Files".
In this folder you may find a number of files which start with "VHPatcher", "VHLauncher" or "tmpPatch", and all end in ".log". These are all the files we need.
Copy these files to an easily accessible place (e.g. your desktop) and then upload them to us - usually the easiest way is to attach them in an email.